NatWest Markets

US Privacy Policy

About This Policy

NatWest Markets Securities Inc. (“NWMSI”) is a registered broker-dealer headquartered in Stamford, Connecticut, USA. NatWest Markets conducts its U.S. securities business through NatWest Markets Securities Inc., a U.S. registered broker-dealer, member of FINRA ( and SIPC (, and an indirect wholly-owned subsidiary of NatWest Markets plc.

NWMSI and its US-based subsidiaries, divisions, and affiliates (sometimes referred to as “Company,” “us,” “we,” or “our”) adopted this privacy policy (“Policy”) to describe our policies and practices concerning the personal information we collect about individuals through online and offline channels. 

This Policy, more specifically, is intended to provide individuals with information about how we collect, use, disclose, retain, and safeguard personal information we gather about them such as through the:

  • Use of our websites, including mobile websites, applications (collectively, the “Site”)
  • Visits to our offices or attendance at one of our events
  • Phone and email communications
  • Social media interactions, such as through LinkedIn and YouTube
  • Viewing our online advertisements

It also describes options individuals may have concerning their personal information. 

Please read this Policy carefully before using the Site or submitting personal information to us. By accessing or visiting the Site, you indicate your understanding that the collection, use, disclosure, and retention of your personal information is subject to the terms of this Policy and our Terms of Use. Except as otherwise noted, any capitalized terms not defined in the Policy have the meaning set forth in the Terms of Use. If you do not consent to the collection, use, disclosure, and retention of your personal information as described in this Policy, please do not provide us with such information. This Policy does not apply to third-party websites accessible through our Site or other applications.

Changes to This Policy

From time to time, we may change our privacy policies. We will notify you of any material changes to our Policy by posting an updated copy on our website. Please check our Site periodically for updates. Your continued use of the Site after the effective date means that the collection, use, and sharing of your personal information is subject to the updated Policy.

Personal Information We Collect

As described below, we may collect or have collected in the preceding 12 months the following categories of personal information (“PI” or “personal information”).  We may add to the categories of PI we collect and the purpose(s) for which we collect and use it. In those cases, we will inform and update this section of the Policy. 

  • Identifiers – such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, or other similar identifiers.
  • Other elements – such as name, signature, characteristics or description, address, telephone number, education, bank account number, or credit card number.
  • Characteristics of protected classifications under California or federal law – such as race, religion, and age.
  • Commercial information – such as products and services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Education information – such as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, Sec. 1232g; 34 C.F.R. Part 99).
  • Internet or other electronic network activity – such as browsing history, search history, a consumer’s interaction with an internet website, application, or advertisement; online and social media information and activity based on your interaction with us on our websites applications and social media profiles, including for example, your Internet Protocol (IP) address, device information, location coordinates, your communications with us and any information or content you visited or downloaded.
  • Biometric information – such as an individual’s physiological, biological, or behavioral characteristics used or is intended to be used singly or in combination with each other or with other identifying data, to establish individual identity. 
  • Geolocation data – such as location information while using one of our apps. 
  • Audio, electronic, visual, thermal, olfactory, or similar information – such as identifiable information obtained about you from voicemail messages, while speaking with our service representatives, including on the telephone; visual images captured by video cameras and personal appearance (such as copies of identity cards or surveillance camera images). 
  • Professional or employment-related information – such as information on job applications, information needed during onboarding for payroll and benefits, and information needed for evaluating performance.
  • Sensitive Information - Sensitive information means a consumer’s social security, driver’s license, state identification card, or passport number; account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, citizenship or immigration status, religious beliefs, or union membership; the contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication; genetic data; the processing of biometric information for the purpose of uniquely identifying a consumer; personal information collected and analyzed concerning a consumer’s health.
  • Other - Politically Exposed Person (PEP) details; criminal records;  and financial information, including account and transactional information and history.

Personal information does not include certain categories of information, such as publicly available information from government records and deidentified or aggregated consumer information.

Purposes For Collecting and Using Personal Information

We collect and use your PI for the following business or commercial purposes. We may change or add to the purposes we collect PI. In that case, we will inform you and obtain your consent, if required by law. 

  • To provide information, products, or services you request.
  • To process payments and transactions.
  • To communicate with you. 
  • To ensure accuracy of your information and to personalize communications to you. 
  • To manage our recruiting efforts and employment and workforce relationships. 
  • To protect the rights, property, security and safety of us, our employees, our consumers and clients, our information systems, and the public. 
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
  • For risk management.
  • For customer onboarding.
  • For customer servicing and management.
  • For direct marketing and communications.
  • For event and roadshow management.
  • For market, product, industry or customer satisfaction research. 
  • For legal compliance.
  • To respond to law enforcement requests, court orders, subpoenas, governmental regulations, or other lawful processes.
  • For legal proceedings including obtaining legal advice and facilitating dispute resolution, protecting, enforcing or defending our contractual and legal rights and obligations.  
  • For operational purposes such as monitoring, maintaining and improving our website and applications, processes, procedures and technology; ensuring network and information security; performing general, financial and regulatory accounting and reporting, and; managing and monitoring our properties including using surveillance cameras, for security and safety purposes. 
  • To address client dietary or accessibility requirements when we organize client events.
  • For identification and verification purposes and to help prevent fraud or other crimes. 
  • Where permitted by law, we may process information about criminal convictions or offences and alleged offences for specific and limited activities and purposes, such as to perform checks to prevent and detect crime, to comply with laws relating to money laundering, fraud, terrorist financing, bribery and corruption, and for international sanctions; to investigate suspected financial crimes, fraud and threats and share data between banks and with law enforcement and regulatory bodies.

Sources of Personal Information We Collect

  • You. We may collect personal information that you provide during your interactions with us, such as through our website or mobile applications, by email, or when you communicate with us online, by phone, or at one of our locations. We may also collect information when you attend an event, or through your use of our products, services and technology. We collect information when you are an applicant for employment with us and employed by us. We also collect information through certain online tracking tools such as cookies as set out in our Cookies Policy. 
  • Related Entities and Affiliates. We may collect information about you from our related parties and affiliates, including joint ventures.
  • Social media and related services.  We may collect information from your interactions with us through social media (e.g., LinkedIn and YouTube) and from the technology you use to access our services.
  • Service providers and contractors. When you obtain products and services from us, we may collect your PI from service providers and contractors who collected information about you that is needed to provide those products and services. 
  • Other. While performing our services or marketing activities, we or third parties on our behalf may conduct research and other activities resulting in the collection of PI about you. We may also collect information from your employer or a third party acting on your behalf; any organization where you’re an ultimate beneficial owner; your agents or representatives; or third parties who provide services to you or us. We may also collect information from publicly available sources, such as the media (including social media), electoral and company registers, and online search engines.

Disclosure of Personal Information

We will only use and share your personal information where it is necessary for us to lawfully carry out our business activities or where we have your or your agent’s permission. Your information may be shared with and processed by other NatWest Group companies (“Affiliates”). 

We might also share your personal information with third parties outside the NatWest Group where it’s needed to provide a product or service, for payment processing, or to fulfil a request for a service or an application for a product, including to financial institutions or intermediaries we deal with to process transactions; and for website, software, platform, cloud, data storage and other technical services. 

We may disclose your personal information to business partners, suppliers, agents, independent contractors providing services to support our business, law enforcement, our professional advisors (including lawyers and auditors), between banks, to regulatory bodies or with other third parties as needed when required to by law, or by law enforcement agencies, judicial bodies, government entities, tax authorities or regulatory bodies around the world, including for trade reporting, reporting suspicious activity and complying with production and court orders, investigating suspected financial crimes, fraud and threats; to exercise or defend legal claims; or where it’s needed for a proposed sale, reorganization, transfer, financial arrangement, asset disposal or other transaction relating to our business and/or assets held by our business. 

We may transfer your information to organizations in other countries (including to other NatWest Group companies) provided that certain safeguards are applied.

Lastly, we may transfer your personal information to a third party as part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control or acquires of all or part of the assets of our business.

Of the categories of PI noted above, during the past 12 months, we disclosed the following categories to these recipients.

Categories of Personal Information Disclosed


Other elements

Characteristics of protected classifications under California or federal law

Commercial information

Education information 

Internet or other electronic network activity

Biometric information

Geolocation data

Audio, electronic, visual, thermal, olfactory, or similar information

Professional or employment-related information

Consumer profile

Sensitive personal information 


Categories of Third Parties to Whom Disclosed

  • Third parties as directed by you. We will disclose your PI with those third parties to whom you direct. 
  • Our business partners. For example, we might disclose your PI with one of our business partners for purposes of collaborating on providing services to you, or to invite you to an event we are organizing. These business partners should also have their own privacy statements that set out the manner in which they will collect, use, and disclose PI. Where applicable, we encourage you to review each such business partner's privacy statement before signing on with them. 
  • Third parties who perform services on our behalf. For example, we disclose information with certain service providers, including marketing companies, professional service providers, debt collectors, information technology providers, and data storage companies. We might also authorize our service providers to disclosure PI on our behalf for these purposes. 
  • Governmental entities, legal service providers. We may disclose your PI in order to comply with the law and in the course of providing our products and services and other business activities of the Company. We may also disclose information if a government agency or investigatory body submits a request.

Cookies, Tracking, and Certain Communications

Cookies. As is true of most websites, we gather some PI automatically and store it in log files. Small files called "cookies" may be attached to your Web browser. These files identify your browser and save information such as passwords so that websites can recognize you. This information also may include the Internet Protocol (IP) address, browser type, language, internet service provider (ISP), referring and exit page, operating system, and date/time stamp. 

In addition to the purposes above, we use this PI to understand and analyze trends, to administer the Site, to learn about user behavior on the Site, and to gather demographic information about our user base as a whole. To monitor use of the Site and improve its quality, we may compile statistical information concerning the use of the Site through analytics services. Examples of this information may include: the number of visitors to the Site or to sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site, or in sections or pages of the Site, the other sites that refer visitors to the Site, the pages of the Site that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site. 

We also may use this PI in our marketing and advertising services.  If you view or click on an ad on the Site, the ad provider may get a signal that someone visited the page that displayed the ad, and they may determine it is you through the use of cookies or similar technologies. These ad providers may also use cookies or tracking technologies to manage or measure the performance of advertisements displayed or to deliver advertising to you.

See our Cookies Policy for more information and to manage your preferences. You may control cookies, including preventing or stopping the installation and storage of cookies, through your browser settings and other tools. Most browsers will allow you to block or refuse cookies. However, you may need to manually adjust your preferences each time you visit a site. For more information, see the Help section of your browser. Please note that if you block certain cookies, some of the services and functionalities of our Site may not work.

Social Media Sharing. This Site may offer social media sharing features or other integrated tools which let you share actions you take on this website with other media, and vice versa. These features may collect information about your IP address and which page you are visiting on our Site, and they may set a cookie or employ other tracking technologies. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. Social media sharing features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with those features are governed by the privacy policies of the companies that provide them. For more information about the purpose and scope of data collection and processing in connection with social media sharing features, please visit the privacy policies of the third parties that provide these features.

Embedded Content. The Site may contain embedded content (e.g., videos). Embedded content may place third party cookies on your device that track your online activity to enhance your experience or assess the success of their application. We have no direct control over the information these cookies collect, and you should refer to their privacy policy for additional information. 

Do Not Track. “Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you.  However, because our Site is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests.

Third Party Website Links and Integrations

Some portions of our Site may contain links to other websites or resources outside of our Site that are neither under our control nor maintained by us. Third party integrations are websites or platforms that synchronize with our Site to provide you with additional functionality, tools, or services such as maps, sending requested information, etc. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that we are providing these links to you only as a convenience, and you agree that we are not responsible for the content of such websites. Your use of these other linked websites is subject to the respective terms of use and privacy policies located on the linked websites.

Our Sites and Children

Our websites and device applications are not created for or directed at children. To our knowledge, we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email the NatWest Markets Privacy Officer

Retention of Personal Information

We don’t keep your information for longer than we need to. We normally keep your personal information for a defined period after your relationship with us has ended, unless we are required to keep it for longer (for example due to a court order or an investigation by law enforcement agencies or our regulators). 

In general, we retain your personal information for as long as necessary to serve our customers and comply with applicable regulations in accordance with the Company’s data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal obligations or reporting obligations, resolve disputes, collect fees, etc. or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. 

To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we process your personal information; and applicable legal requirements. We might, in exceptional circumstances, retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the courts or an investigation by law enforcement agencies or our regulators, or where we are otherwise required to do so by applicable law.


While we use reasonable measures to protect our Site and your information, the Internet is not 100% secure. The measures we use are reasonable for the type of information we collect. We cannot guarantee use of our Site is 100% secure. We encourage you to use caution when using the Internet. If you’d like to know more about the steps we’re taking to protect your information please visit our Security Center at

Applicable law

This Policy is governed by the laws of the State of Connecticut, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Policy shall lie exclusively with the state and federal courts within the State of Connecticut. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

Notice to Site Users Located Outside the U.S.

The Company operates in accordance with the laws of the U.S. When you access our Site, we may transfer the PI that we collect from you to a location outside of your jurisdiction, including the U.S. The data protection laws in these jurisdictions may not provide you with the same protections as those of your jurisdiction. By using this Site, you acknowledge that these laws may provide a different standard of protection and you consent to the transfer of your personal data to other jurisdictions, including the U.S.  However, we will seek to ensure that a similar degree of protection is afforded to your personal information by ensuring that, where possible, we have put in place appropriate safeguards (such as standard contractual clauses approved by the European Commission) in accordance with applicable legal requirements, or otherwise transfer personal information in accordance with applicable laws, such as, where the transfer is necessary for the performance of a contract between you and us or between us and a third party in your interest, where the transfer is necessary to establish, exercise or defend legal claims, or where the transfer is made for important reasons of public interest.

Contact Us

If you have any questions about our processing of your personal information, you can contact, or (for questions relating to employment or candidate information).

Notice to California Residents

Eraser Law. If you are a California resident under the age of 18, and a registered user of any Site where this Policy is posted, California law permits you to request and obtain removal of content or information you have publicly posted. You may submit your request using the contact information in this Policy. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

California Consumer Privacy Act. The section concerning the California Consumer Privacy Act (“CCPA Section”) applies solely to individuals who are residents of the State of California (“consumers” or “you”) as required under the California Consumer Privacy Act, as amended (“CCPA”). This CCPA Section describes our policies and practices regarding the collection, use, and disclosure of personal information we collect about you, including personal information we obtain when you access or use the Site, or through other channels including but not limited to visiting one of our locations, phone and email conversations, attending our events, social media interactions on our websites and other third party websites such as social media sites, viewing our emails, or through our authorized services providers. 

This CCPA Section supplements and amends the information contained in the Policy with respect to California residents. Any terms defined within the CCPA have the same meaning when utilized within this CCPA Section. All other terms shall have the meaning set forth in the Policy or Terms of Use as applicable. The other provisions of the Policy continue to apply except as modified in this CCPA Section. 

Please read this CCPA Section carefully before using the Site or submitting information to us.  By accessing or visiting the Site, you indicate your understanding that the collection, use, and sharing of your information is subject to the terms of this CCPA Section.  


Please note that we do not:

  • sell or share your personal information to third parties; 
  • use or disclose your sensitive personal information for purposes that, with limited exceptions, are not necessary in order to provide our products and services as are reasonably expected by an average consumer requesting those goods and services; or 
  • have actual knowledge that we have sold personal information of minors under the age of 16.

Your Rights Under the CCPA

Right To Know About Personal Information Collected or Disclosed. We generally describe in this Privacy Policy our current and practices for the prior 12 months related to the categories of personal information we collect, how we collect and use the personal information, and how we disclose your personal information. In addition to what is described above, as a California resident, you also have the right to request more information regarding the following topics [for the preceding 12 months], to the extent applicable:

  • the categories of personal information, 
  • the categories of sources from which the personal information is collected, 
  • the business or commercial purpose for collecting, selling, or sharing personal information, if applicable, 
  • the categories of third parties to whom the business discloses personal information, and
  • the specific pieces of personal information the business has collected about you.

Upon receipt of a verifiable consumer request (see below), and as required by the CCPA, we will provide a response to such requests.

Right To Request Deletion of Your Personal Information. You have the right to request that we delete the personal information we collected or maintained about you. Once we receive your request, we will let you know what, if any, personal information we can delete from our records, and we will direct any service providers and contractors with whom we disclosed your personal information to also delete your personal information from their records.

There may be circumstances where we cannot delete your personal information or direct service providers or contractors to delete your personal information from their records. Some of these instances include, but are not limited to, if we need to: 

  • Complete the transaction for which the PI was collected, provide a good or service requested by you, or reasonably anticipated by you within the context of our ongoing business relationship with you, or otherwise perform a contract between the Company and you.
  • Help to ensure security and integrity to the extent the use of the consumer's PI is reasonably necessary and proportionate for those purposes.
  • Debug to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  • Engage in public or peer-reviewed scientific, historical, or statistical research that confirms or adheres to all other applicable ethics and privacy laws, when the Company's deletion of the information is likely to render impossible or seriously impair the ability to complete such research, if you have provided informed consent.
  • To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with the Company and compatible with the context in which the consumer provided the information.
  • Comply with a legal obligation.

Upon receipt of a verifiable consumer request (see below), and as required by the CCPA, we will provide a response to such requests.

Right to Request Correction. You have the right to request that the Company correct any inaccurate personal information we maintain about you, taking into account the nature of that information and purpose for processing it. Upon receipt of a verifiable consumer request (see below), and as required by the CCPA, we will provide a response to such requests.

Right to Non-Discrimination for the Exercise of Your Privacy Rights. We will not discriminate against you for exercising any of your rights under the CCPA, as described above. This includes but is not limited to: (A) denying good or services to you; (B) charging you different prices or rates for goods or services, including through discounts or other benefits or imposing penalties; (C) providing a different level or quality of goods or services; or (D) suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services. It also includes an employee’s, applicant’s, or independent contractor’s right not to be retaliated against for the exercise of their CCPA rights.

Submitting Consumer Rights Requests

How to submit. To submit a California Consumer Rights request as outlined in this CA Addendum, please contact the Company by emailing us at or write to us at:  

Privacy Officer, NatWest Markets Securities Inc, 600 Washington Blvd, Stamford, Connecticut, U.S. 06901

Requests by our employees and candidates for employment or applicant information (including former employees and candidates) should be emailed to

We reserve the right to only respond to verifiable consumer requests to know, delete, or correct.  A verifiable consumer request is one made by any individual who is:

  • the consumer who is the subject of the request,
  • a consumer on behalf of the consumer’s minor child, or 
  • the authorized agent of the consumer. 

What to submit. If we request, you must provide us with sufficient information to verify your identity and/or authority to act on behalf of a consumer. In general, we may ask you to provide identifying information that we already maintain about you, or we may use a third-party verification service. In either event, we will try to avoid asking you for sensitive PI to verify your identity. We may not be able to respond to your request or provide you with PI if we cannot verify your identity or authority to make the request and confirm the PI relates to you.  However, making a verifiable consumer request does not require you to create an account with us.

Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond.  We will not use the PI we collect from an individual to determine a verifiable request for any other purpose, except as required or permitted by law. 

Our response. We reserve the right to charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded. If we determine that a request warrants a fee, we will attempt to notify you as to why we made that decision and provide a cost estimate before completing your request. We will endeavor to respond to a verifiable consumer request within forty-five (45) calendar days of receipt, but we may require an extension of up to forty-five (45) additional calendar days to respond and we will notify you of the need for the extension.

We will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable consumer request. With respect to personal information collected on and after January 1, 2022, and to the extent expressly permitted by applicable regulation, you may request that such disclosures cover a period beyond the 12 months referenced above, provided doing so would not require a disproportionate effort by us. The response we provide will also explain the reasons we cannot comply with a request, if applicable. To the extent permitted by the CCPA, we will respond to no more than two requests during any 12-month period.

Authorized Agent. You may authorize a natural person or a business (the Agent) to act on your behalf with respect to the rights under this CA Addendum. When you submit a Request to Know, Correct, or Delete, the Agent must provide proof that you gave the Agent signed permission to submit the request, and you either must (i) verify you own identity with the business or (ii) directly confirm with us that you provide permission to the Agent. However, these steps are not required when you have provided the authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465. We reserve the right to deny requests from persons or businesses claiming to be authorized agents that do not submit sufficient proof of their authorization.